CUSTOMER CARE AND COMMUNICATION SKILLS
Customer service skills are crucial for any organization that works with customers or clients. Our training provides advanced customer service tips for your organization based on the content area or competency you want to improve. Participants will learn about building customer loyalty, effective communication skills, managing customer expectations, and current trends in the industry. These skills make a positive impression in the minds of current and future customers.
PROGRAM CONTENT
•Customer Care Concepts
•Customer Needs, Wants, Expectations and Perceptions
•Internal and External Customer Care (challenges and opportunities)
•Corporate Image: Building Customer Loyalty
•Effective Customer Communication Skills
•Listening Skills and Non-verbal Communication
•Behavioral Aspects (attitude, interpersonal skills)
•Organizational Communication Channels and Tools
•Overcoming Communication Barriers
•Stress and Time Management
•The Role of IT in Public Relations (trends and use of social media)
•Handling Customer Complaints (conflict resolution) |
